E Tijarat accepts returns on *most items within 45 days from the original purchase date.

You may refer to our Return policy for additional information.

Note: The following items cannot be returned or exchanged:   jewelry, beauty, event&party supplies, and accessories 

Yes, we offer Free Returns for US customers! We accept returns postmarked within 45 days from the purchase date. Use our return label to postmark your return within 45 days from the purchase date, and we'll cover the cost of your first return shipping! For later returns or additional returns from the same order, a $7.99 fee will be deducted per return package, or you can return by using your local post office at your cost.

Please

1. Sign into your E Tijarat account.

2. Find the order in “My Orders”, click the "Return Item" button.

3. Select the item(s) you would like to return, indicate the reasons, and submit.

4. Print the return label and securely tape it on the outside of your return package.

5. Call the post office to arrange a pickup or drop off at your nearest post office. Note: Return labels are only valid for the United States area.

We apology for the inconvenience caused due to size unfit. We accept exchange requests for most items within 45 days from the purchase date. Considering the time for return and reship, also the fast fashion nature of our business, we strongly recommend you apply to return for refund, then replace a new order with the correct size before it sold out.

Please follow the below instructions to return:

1) Locate the order in 'My orders'. Click the 'Return Item' button.

2) Select the item(s) you would like to return, indicate the reason, and submit.

3) Print the return label and securely tape it on the outside of your return package.

4) Call the post office to arrange a collection or drop it off at your nearest post office.

Returns will be processed within 7 business days upon receipt of your package, as we need to check the status of the returned items, and what we need to improve.

We will offer a full refund for all eligible items, excluding shipping fees, shipping guarantees and non-refundable items: jewelry, beauty,  event&party supplies, accessories, items with non-returnable marks and free gifts. Also we cannot offer refunds on cosmetic if the hygienic seal has been broken. Coupon codes  will not be refunded as they do not carry monetary value.

You will be refunded according to the actual price paid for the items after taking coupons, and points. Shipping fees and the shipping guarantee are non-refundable. Also, an additional fee will be deducted from your refund if you use the E Tijarat return label.

If you still find your refund amount is wrong, please Contact Agent for help.

It will take up to 7 days to process your refund or exchange request after we receive your package.
For more info about the return status, please refer to <Order details>-<Return & Refund Record> in your E Tijarat account.

For returning items, we provide one Free Return label which you can use for your order. Please follow these steps：

1. Sign in to your E Tijarat account.

2. Find the order in "My orders", click the "Return Item" button.

3. Select the item(s), indicate the reason(s) for return, and submit.

4. Print the return label and securely tape it on the outside of your return package.

5. Call the post office to arrange a pickup or drop it off at your nearest post office.

Once we receive your return, we will email you and process your refund accordingly.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return with the following information.

1) The order number.

2) The item's name or SKU number or pictures.

3) A description of the problems and clear pictures.

We will process your return request and offer the nearest return address for you as soon as we can.